FREQUENTLY ASKED QUESTIONS

 

CAN I EXCHANGE MY SWIMSUIT?

We offer exchanges on any unworn swimsuits within 15 days of delivery. To initiate an exchange, email us at hello@copperbottomswim.com and include your order number and exchange request. Shipping fees associated with returning the initial purchase are the responsibility of the customer, but we are happy to cover shipping costs of the outbound exchange. Note that sample sale orders are final sale.

For full details regarding our exchange policy, please visit our Shipping & Returns page.

 

CAN I CANCEL OR MODIFY MY ORDER?

We process and ship orders as quickly as possible. If you have modification requests or need to cancel, please contact us as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will do our best to accommodate requests.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accepted payment by credit card (VISA, Mastercard, American Express), debit card, Shopify Pay, Apple Pay, Google Pay and PayPal. Use Shopify Pay for quick, express checkout.

 

WHAT CURRENCIES CAN I SHOP IN?

You can now shop in USD at copperbottomswim.com and in CAD at copperbottomswim.ca.

 

WILL I HAVE TO PAY CUSTOMS & DUTIES?

Orders shipped to the US and Canada will not be subject to duties. Copper Bottom Swim is not responsible for customs fees or duties charged on international orders. To calculate how much you will be charged for your order, visit simplyduty.com.

 

HOW ARE GIFT CARDS DELIVERED?

Gift cards can be purchased in denominations of $50, $100, $150, $200 and $250. They are delivered digitally by email, can be forwarded to another recipient and never expire.

 

DO YOU OFFER PRICE ADJUSTMENTS?

At this time, we do not offer price adjustments. 

 

WHAT SIZE SHOULD I BUY?

See the size guide for correct sizing. If in doubt, feel free to send us an email at hello@copperbottomswim.com.

 

HOW DO SAMPLE SALES WORK?

Our sample swimsuits may have slight imperfections and are final sale. All products are in exceptional to perfect condition and we promise you'll love them equally as much as our regular swimsuits!

 

WHERE ARE YOUR SWIMSUITS MADE?

All of our swimwear is manufactured in Ljubljana, Slovenia from materials sourced in Italy, France and Spain. We have carefully selected an exceptional production partner that is committed to offering a safe work environment and fair wages to their employees. Working with a small manufacturer based locally has enabled us to be on the ground with them regularly since day one, working closely together from product development through production. Read more here.

 

HOW CAN I BEST CARE FOR MY SWIMSUIT?

Detailed care instructions can be found on the label of your garment. To best care for your swimsuit, rinse with cold water and lay flat to dry following each use. When required, cold wash with like colours and do not bleach, tumble dry or dry clean.

 

HOW CAN I BE NOTIFIED WHEN AN SWIMSUIT IS RESTOCKED?

If an item is sold out but has plans to be restocked, we'll include a button for you to request notification when the item is back in stock. If you don't see a place to be notified but want to request an item be brought back, please write to us and let us know at hello@copperbottomswim.com.

 

I'M INTERESTED IN WORKING WITH YOUR BRAND. HOW CAN I FIND OUT MORE?

Amazing! We're always looking for new models and affiliates. If you're interested in working with us, please drop us a line at hello@copperbottomswim.com.

 

HOW CAN I GET IN CONTACT?

Feel free to use our Contact page to get in touch anytime. Alternatively, our team can be reached by email at hello@copperbottomswim.com or letter mail at 726 Richmond St. W, Toronto ON M6J 1C5. Please do not send any return orders to this address without getting in contact with our team to make arrangements ahead of time.